Platform Guide
Getting Started with TalentOS™
Learn how to navigate the platform, submit roles, and manage your contractor program from day one.
Find answers, explore help articles, or connect with our support team. We're here to ensure your talent operations run smoothly.
Knowledge Base
Learn how to navigate the platform, submit roles, and manage your contractor program from day one.
Step-by-step guide to creating a role requisition and what information you need to provide for best results.
Overview of worker classification, contractor vs employee distinctions, and how we maintain compliance globally.
How to view consultant details, track time, approve timesheets, and handle extensions or off-boarding.
Understanding your monthly invoice, payment terms, expense policies, and how to export financial reports.
How we handle international contractors through Deel and local entities, including tax and benefit administration.
Frequently Asked Questions
Your account manager will send you login credentials via email once your engagement is finalized. You can access the platform at portal.sustainabletalent.com. For security, we recommend enabling two-factor authentication on your first login.
To submit a role, provide: job title, detailed description, required skills, location/timezone requirements, expected duration, rate range, and start date. The more detail you provide, the faster we can source quality candidates.
Timeline varies by role complexity and market. For technical roles, expect 2-4 weeks from intake to start date. For niche or senior roles, 4-6 weeks. Rush requests can be accommodated with 72-hour turnarounds in select markets.
Yes. TalentOS™ offers API integrations with major systems including Workday, SuccessFactors, Greenhouse, and Lever. We also support custom integrations via REST API. Contact your account manager to discuss integration requirements.
Log into TalentOS™ and navigate to "Open Roles." You'll see real-time candidate status across all stages: sourcing, screening, interviewing, offer, and onboarding. You can filter by role, location, or stage.
Timesheets and invoices are available in the "Consultants" section under "Billing & Time Tracking." You can export reports by consultant, project, or date range in CSV or PDF format.
We maintain compliance through: local entity partnerships (ADP TotalSource in US, Deel globally), regular legal audits, worker classification reviews, and real-time compliance monitoring in TalentOS™. Our compliance team reviews every engagement before activation.
We support 150+ countries through our EOR partners. Coverage includes US, Canada, UK, EU, APAC, LATAM, and emerging markets. For specific country questions, contact our compliance team at compliance@sustainabletalent.com.
In the US, ADP TotalSource manages W2 employment, payroll, taxes, and benefits. Internationally, Deel and local entities handle contractor payments, local taxes, and statutory benefits per country requirements.
Billing is consolidated monthly. You receive one invoice covering all active consultants, including hourly/daily rates, markup, and any expenses. Invoices are issued within 5 business days of month-end. Payment terms are Net 30.
We accept ACH, wire transfer, and credit card (for smaller engagements). International clients can pay via wire transfer in USD, EUR, or GBP. Contact billing@sustainabletalent.com for custom payment arrangements.
Yes. During intake, we provide a detailed rate card and cost projection based on role requirements, location, and expected duration. Final costs depend on actual hours worked and any approved expenses.
Still need help?
Submit your question below and our support team will respond within 4 business hours. For urgent issues, call us at 1 (645) 202-2255.